CORONAVIRUS UPDATE - Important Member Announcement – 5/28/2020
We are preparing a plan to welcome you back into our lobbies. The plan includes different phases that will carefully reopen our branches in order to ensure the well-being and safety of our members, employees and communities. The first phase begins on June 1 with the reopening of our Portage Branch in accordance to federal, state and local government guidelines and recommendations.
What to Expect When You Visit
To ensure the safety of all parties, members can expect to see the following precautionary measures in place during their next visit:
We will require our employees and members to maintain proper social distancing while inside our branches. Each lobby will have markings on the floors to help indicate the appropriate amount of distance that should be kept between each other. We will also limit the number of members allowed in our branches at one time.
Our team will be wearing protective equipment for our protection and yours. We strongly encourage members to wear a face mask when entering our branches. If you do not have a face mask on hand, we will provide you with one. We have also installed plexiglass barriers at every station to help prevent potential respiratory droplets from being exchanged by employees and members.
Hand Sanitizing Stations
Each branch will have a touchless hand sanitizer dispenser available for use.
Every branch has been provided with cleaning supplies to keep our branches properly sanitized throughout the day.
Removal of Community Items
We have removed all items that are shared between members. This includes water coolers, Keurig machines, magazines, brochures, tables and chairs. We will also have our restrooms locked and limited to by request only, while sanitizing after every use.
We recognize that facial coverings come with additional risk and we have educated our staff on the best robbery prevention practices.
As a reminder, we continue to highly encourage you to practice social distancing by utilizing our digital banking options, including online banking, mobile app, mobile deposit and phone banking. And as always, you can access your account by ATM or Night Deposit Box and our Contact Center is available to serve your financial needs at (800) 648-8035, Monday through Friday from 9 a.m. to 5 p.m. by telephone, text or live chat. Also, our drive-thrus remain open Monday through Thursday, 9 a.m. to 5 p.m. and Friday, 9 a.m. to 5:30 p.m. in Albion, Battle Creek, Coldwater, Jackson and Sterling Heights.
Thank you for your membership and continued trust in BlueOx Credit Union. Your Credit Union is strong. Your savings are safe. We will get through this together…we always do! #TrustYourCreditUnion
Please be well and thank you for your valued membership!
CORONAVIRUS AND MERGER UPDATE - Important Member Announcement – 5/8/2020
As your solid and trusted financial partner, the well-being and safety of our members, employees and communities are our highest priorities, and will continue to be at the heart of every decision we make during this challenging time. In response to the recent extension to May 28 of Governor Whitmer’s stay-at-home Executive Order for residents in the state of Michigan, as well as the upcoming final process of the merger between BlueOx Credit Union and Bi-County PTC Federal Credit Union, we are providing this important update to assure you that BlueOx Credit Union is still here for you and your money is safe.
You can trust your Credit Union! A message from the Board of Directors – 4/17/2020
We are proud to be your trusted financial partner and we want you to know that we're in this together — not just the health crisis, but all that is to come in the weeks and months ahead. Just like you, we're members of BlueOx Credit Union. We're rate-watchers, homeowners, borrowers, savers and electronic banking users. We know our products and services because we use them, just like you.
Wondering about your stimulus payment? Learn about eAlerts, social distancing banking solutions and more! – 4/11/2020
With the “Stay Home, Stay Safe” order now extended to April 30 and stimulus payments coming very soon, we are sharing our 24/7/365 convenient, easy-to-use, safe and secure social distancing banking solutions that you can use from the comfort of your home – online or from any mobile device.
CORONAVIRUS UPDATE – Important Member Announcement – 3/31/2020
To help prevent the spread of COVID-19, the state of Michigan ordered residents to remain at home and temporarily suspend in-person operations that are not necessary to sustain or protect life beginning March 24, 2020.
CORONAVIRUS UPDATE – Important Member Announcement – 3/23/20
As your solid and trusted financial partner, the well-being and safety of our members, employees and communities are our highest priorities, and will continue to be at the heart of every decision we make during this challenging time. In response to the March 23 announcement of Governor Whitmer’s “stay-at-home” Executive Order for residents in the state of Michigan, we are providing this important update to assure you that BlueOx Credit Union is considered an essential service during this crisis – we are here for you and your money is safe.
CORONAVIRUS UPDATE – Important Member Announcement – 3/17/20
As your solid financial partner, the well-being and safety of our members, employees and communities are our highest priorities, and will be at the heart of every decision we make during this challenging time. We continue to closely monitor the COVID-19 public health situation and are providing this important update regarding changes we are implementing based on the latest guidance and best practices from the Center for Disease Control Prevention (CDC) and World Health Organization (WHO).
Important Message About Coronavirus (COVID-19) – Updated 3/16/20
BlueOx Credit Union’s top priority is the health and wellness of our members and employees. As we continue to monitor reports of the potential impact of the Coronavirus (COVID-19), we want to assure you that BlueOx Credit Union is here to serve your financial needs. Our branches and contact center remain open to serve you without interruption.
BlueOx Board Member Retires After More Than 42 Years of Service – 3/9/20
Long-time BlueOx Credit Union Board Member, Jeffrey Stanton, is retiring from the volunteer Board of Directors at the end of his term in April. A BlueOx member since 1968, Jeff has served in various volunteer positions since 1978, including: Board Chairman (1986 to present), Executive Committee, Building and Equipment Committee, ALM/Budget Committee, Personnel Committee and Nominating Committee. He has participated in many board-related training sessions though the Michigan Credit Union League, CUNA and the Educational Credit Union Council.
To put it in perspective, when Jeff came onboard in 1978, BlueOx Credit Union (then known as School Employees Credit Union) had three branches, 5,986 members and more than $10 million in assets. Currently, BlueOx has seven branches, 24,060 members and $188 million in assets.
“Jeff’s long-standing support, industry and institutional knowledge have been invaluable to BlueOx Credit Union. He’s always steered our attention toward member value and Credit Union financial stability, and support to our staff,” said BlueOx Credit Union CEO, Fran Godfrey. “His dedication to us has been vital to our success.”
Debit Card Fraud Alert Update – 2/13/20
For our members’ security and protection, we are continuing to monitor Debit Card fraud. Most recently, we have experienced a few cases in the state of Arizona. Our highest priority is to safeguard your money and personal information, therefore, we have placed a block on the highest risk categories in Arizona, including but not limited to: restaurants, video games, automated fuel dispensers and medical/hospital facilities. Our security measures are intercepting many of these fraudulent transactions and placing temporary blocks on accounts until the member is contacted and transactions are validated. Again, we apologize for this inconvenience while investigations ensue and will continue to communicate updates as they are provided. In the meantime, please do not hesitate to contact us by text or phone at (800) 648-8035.
Debit Card Fraud Alert Update – 2/3/20
For our members’ security and protection, we have been advised by our card vendor to block the state of California for Debit Card use due to unknown multiple source Debit Card fraud. Initially, this block included eCommerce and preauthorized payments, including but not limited to: Netflix, Hulu, Cash App, Google, Facebook, PayPal, Lyft, Play Station, eBay, Airbnb, DoorDash and more. For our members’ convenience, these merchants have recently been removed from the block and should now be working for you. Additionally, members who are physically in California, may use ATM machines to access cash funds.
We highly recommend that you also take steps to protect your account by closely monitoring your account online and reviewing monthly statements to ensure they match your records. If you detect suspicious activity, notify the Credit Union immediately. You may also conveniently report fraud online at: blueoxcu.org/report-fraud. Additionally, you can monitor and manage your card activity for free anytime – from anywhere with BlueOx Credit Union Card Controls. Learn more: blueoxcu.org/card-controls. The Credit Union also offers an Identity Theft Resolution service called IDProtect® Plus for a nominal monthly fee that will assist you in defending your family, identity and credit. Learn more: blueoxcu.org/idprotect. The Credit Union also provides a wealth of security and fraud information on our website at: blueoxcu.org/member-security.
This is an unfortunate issue that has affected multiple financial institutions. Our highest priority is to safeguard your money and personal information. We want to assure you that we are taking every step necessary to ensure your information is protected. You can feel secure knowing that the Credit Union will never ask for social security numbers or other personally identifiable information from you over the phone or via email. Please use extreme caution and be wary of scams. Again, we apologize for this inconvenience while investigations ensue and will continue to communicate updates as they are provided. In the meantime, please do not hesitate to contact us by text or phone at (800) 648-8035.
Bi-County PTC Federal Credit Union Merges with BlueOx
A merger between Bi-County PTC Federal Credit Union (BCPTCFCU) and BlueOx Credit Union is moving forward after ratification by members of BCPTCFCU on September 26, 2019.
BlueOx Credit Union Supports Movember and Men's Health Issues
Last month, BlueOx Credit Union and its members participated in raising awareness of Men’s Health Issues by making a generous donation to the American Cancer Society.Go to main navigation