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CORONAVIRUS UPDATE – Important Member Announcement – 3/23/20

As your solid and trusted financial partner, the well-being and safety of our members, employees and communities are our highest priorities, and will continue to be at the heart of every decision we make during this challenging time. In response to the March 23 announcement of Governor Whitmer’s “stay-at-home” Executive Order for residents in the state of Michigan, we are providing this important update to assure you that BlueOx Credit Union is considered an essential service during this crisis – we are here for you and your money is safe.

Member Service
BlueOx Credit Union remains open to serve you with critical infrastructure employees by drive-thru only during normal business hours in Albion, Battle Creek, Coldwater, Jackson and Sterling Heights. ATM and Night Deposit Box service is available at all branch locations, including Portage and Warren. Please note that our lobbies will be accessible by appointment only for critical needs that cannot be served electronically.

Due to social distancing orders, we highly encourage you to utilize our 24/7/365 convenient, easy, safe and secure digital banking options, including online banking, mobile app, mobile deposit and phone banking, where you can check balances, transfer money, pay bills, make loan payments, apply for a loan, deposit checks, manage cards and much more. For first-time online banking enrollment, please use your member number and social security number. As always, you can access your account by ATM, Night Deposit Box or Shared Branching and our Contact Center is available to serve your financial needs at (800) 648-8035, Monday through Friday from 9 a.m. to 5 p.m. by telephone, text or live chat.

Financial Relief Assistance
If you find yourself experiencing financial hardship due to the impacts of the coronavirus, please know that we are in this together and BlueOx is here to help. We understand that each member’s situation is unique, so we have numerous options that you can choose from and our team members are ready to provide guidance and explore options that may help ease the financial impact of an unexpected income disruption. Apply for an Emergency Relief Loan, Skip-a-Payment on a current loan, opt for 90-Day No Pay on new and refinanced Auto and Motorcycle Loans and explore GreenPath Financial Wellness for free financial counseling and debt management plans.

Our Financial Soundness
Rest assured that your money is safe at BlueOx and we are well-positioned to serve you. Your deposits are insured up to $250,000 by the National Credit Union Administration (NCUA), an agency of the Federal Government, which means there is no safer place for your money.

Social Distancing Practices
We continue to take measures as recommended by the Center for Disease Control Prevention (CDC) to protect our employees and members. We have restricted the number of staff present on premises to no
more than is strictly necessary to perform critical infrastructure functions and are promoting remote work to the fullest extent possible. We have increased standards of facility cleaning and disinfection to limit exposure to COVID-19, as well as adopted protocols to clean and disinfect in the event of a positive COVID-19 case. At this time, we have no known positive employee cases of COVID-19 at BlueOx Credit Union.

Protect Yourself
We’d also like to remind you to be cautious of online fraudsters as they often take advantage of people in times of uncertainty.
As our valued member, we want to provide you with information and helpful security tips from the Federal Trade Commission (FTC) and World Health Organization (WHO) that you can use to protect your personal information.

Resources

Thank you for your flexibility and patience during this challenging time as we adapt and respond to the latest COVID-19 updates and provide creative and diverse solutions to serve your financial needs. We will continue to closely monitor the situation and keep our members informed of any further updates via BlueOXcu.org, email and social media. We apologize for any inconvenience as we continue efforts to protect the health and wellness of our members, employees and communities. We will get through this together…we always do!

Please be well and thank you for your valued membership!

CORONAVIRUS UPDATE – Important Member Announcement – 3/17/20

As your solid financial partner, the well-being and safety of our members, employees and communities are our highest priorities, and will be at the heart of every decision we make during this challenging time. We continue to closely monitor the COVID-19 public health situation and are providing this important update regarding changes we are implementing based on the latest guidance and best practices from the Center for Disease Control Prevention (CDC) and World Health Organization (WHO).

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Important Message About Coronavirus (COVID-19) – Updated 3/16/20

BlueOx Credit Union’s top priority is the health and wellness of our members and employees. As we continue to monitor reports of the potential impact of the Coronavirus (COVID-19), we want to assure you that BlueOx Credit Union is here to serve your financial needs. Our branches and contact center remain open to serve you without interruption.

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BlueOx Board Member Retires After More Than 42 Years of Service – 3/9/20

Long-time BlueOx Credit Union Board Member, Jeffrey Stanton, is retiring from the volunteer Board of Directors at the end of his term in April. A BlueOx member since 1968, Jeff has served in various volunteer positions since 1978, including: Board Chairman (1986 to present), Executive Committee, Building and Equipment Committee, ALM/Budget Committee, Personnel Committee and Nominating Committee. He has participated in many board-related training sessions though the Michigan Credit Union League, CUNA and the Educational Credit Union Council.

To put it in perspective, when Jeff came onboard in 1978, BlueOx Credit Union (then known as School Employees Credit Union) had three branches, 5,986 members and more than $10 million in assets. Currently, BlueOx has seven branches, 24,060 members and $188 million in assets.

“Jeff’s long-standing support, industry and institutional knowledge have been invaluable to BlueOx Credit Union. He’s always steered our attention toward member value and Credit Union financial stability, and support to our staff,” said BlueOx Credit Union CEO, Fran Godfrey. “His dedication to us has been vital to our success.”

Debit Card Fraud Alert Update – 2/13/20

For our members’ security and protection, we are continuing to monitor Debit Card fraud. Most recently, we have experienced a few cases in the state of Arizona. Our highest priority is to safeguard your money and personal information, therefore, we have placed a block on the highest risk categories in Arizona, including but not limited to: restaurants, video games, automated fuel dispensers and medical/hospital facilities. Our security measures are intercepting many of these fraudulent transactions and placing temporary blocks on accounts until the member is contacted and transactions are validated. Again, we apologize for this inconvenience while investigations ensue and will continue to communicate updates as they are provided. In the meantime, please do not hesitate to contact us by text or phone at (800) 648-8035.

Debit Card Fraud Alert Update – 2/3/20

For our members’ security and protection, we have been advised by our card vendor to block the state of California for Debit Card use due to unknown multiple source Debit Card fraud. Initially, this block included eCommerce and preauthorized payments, including but not limited to: Netflix, Hulu, Cash App, Google, Facebook, PayPal, Lyft, Play Station, eBay, Airbnb, DoorDash and more. For our members’ convenience, these merchants have recently been removed from the block and should now be working for you. Additionally, members who are physically in California, may use ATM machines to access cash funds.

We highly recommend that you also take steps to protect your account by closely monitoring your account online and reviewing monthly statements to ensure they match your records. If you detect suspicious activity, notify the Credit Union immediately. You may also conveniently report fraud online at: blueoxcu.org/report-fraud. Additionally, you can monitor and manage your card activity for free anytime – from anywhere with BlueOx Credit Union Card Controls. Learn more: blueoxcu.org/card-controls. The Credit Union also offers an Identity Theft Resolution service called IDProtect® Plus for a nominal monthly fee that will assist you in defending your family, identity and credit. Learn more: blueoxcu.org/idprotect. The Credit Union also provides a wealth of security and fraud information on our website at: blueoxcu.org/member-security.

This is an unfortunate issue that has affected multiple financial institutions. Our highest priority is to safeguard your money and personal information. We want to assure you that we are taking every step necessary to ensure your information is protected. You can feel secure knowing that the Credit Union will never ask for social security numbers or other personally identifiable information from you over the phone or via email. Please use extreme caution and be wary of scams. Again, we apologize for this inconvenience while investigations ensue and will continue to communicate updates as they are provided. In the meantime, please do not hesitate to contact us by text or phone at (800) 648-8035.

Bi-County PTC Federal Credit Union Merges with BlueOx

A merger between Bi-County PTC Federal Credit Union (BCPTCFCU) and BlueOx Credit Union is moving forward after ratification by members of BCPTCFCU on September 26, 2019.

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BlueOx Credit Union Supports Movember and Men's Health Issues

Last month, BlueOx Credit Union and its members participated in raising awareness of Men’s Health Issues by making a generous donation to the American Cancer Society.

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