Contact Us

Contact us toll free at (800) 648-8035. For lost or stolen credit or debit card reporting, please see information below form.

As an added measure of security, please do not send personal information such as social security or account numbers via e-mail.

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Card Lost or Stolen Reporting

Please note that our Credit Card program was upgraded in 2015.

Older Credit Cards

If you have a BlueOx Visa Credit Card older than 2015, please contact My Account Access for information on how to proceed with lost or stolen reporting. 

Newer Credit Cards (since 2015)

If you have a newer BlueOx Visa, please call (800) 442-4757 for 24-hour lost or stolen card assistance.

Former Jackson Community Federal Credit Union Visa Credit Cards should be reported lost or stolen at (800) 828-3901.

Former Tower Family Credit Union Visa Credit Cards should be reported lost or stolen at (800) 322-8472.

ATM and Debit Card Lost or Stolen Reporting

Lost or stolen BlueOx ATM and Debit Cards should be reported at (888) 241-2510.

Former Jackson Community Federal Credit Union ATM and Debit Cards should be reported lost or stolen at (800) 828-3901.

Former Tower Family Credit Union ATM and Debit Cards should be reported lost or stolen at (888) 241-2440.