TruStage Cybersecurity Incident Information
TruStage has recently identified a cybersecurity incident affecting portions of its systems. As part of its response, TruStage temporarily shut down portions of its website and systems while it investigates the incident and works through the recovery process.
TruStage is communicating directly with impacted consumers, so you may have already received an email, letter, or other notification regarding this matter.
Please note that BlueOx Credit Union’s systems have not been impacted by this incident.
Updates:
July 31, 2026
Customers may experience difficulty accessing account information, completing transactions, or submitting requests online.
August 3, 2026
TruStage has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.
TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.
TruStage Support Resources
TruStage has created several resources for credit union members and other consumers who have questions or need assistance.
The TruStage Consumer FAQ page provides general information about the cybersecurity incident and answers to common questions. This page should be considered the primary source for updates. TruStage will continue adding information and guidance as it becomes available.
Submit a Claim
Members who need to begin the claims process can use TruStage’s online claims submission page.
Annuity Support
Access information and servicing forms related to your annuity account during the outage.
Retirement Solutions Support
Access information about Retirement Solutions during the outage.
Protect Your Personal Information
Cybersecurity incidents may lead to an increase in fraudulent emails, text messages, and phone calls. Please be cautious of unsolicited communications requesting:
- Payments or money transfers
- Account or banking information
- Passwords or login credentials
- Social Security numbers
- Other sensitive personal information
Do not click unfamiliar links or provide information in response to an unexpected communication. Instead, visit TruStage’s official website or use the resources listed on this page.
Check Back for Updates
TruStage’s Consumer FAQ page will be updated as additional information becomes available. Members are encouraged to check the page periodically for the latest guidance.
BlueOx Credit Union will also continue sharing relevant updates as appropriate.
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