TruStage Cybersecurity Incident Information
TruStage has recently identified a cybersecurity incident affecting portions of its systems. As part of its response, TruStage temporarily shut down portions of its website and systems while it investigates the incident and works through the recovery process.
TruStage is communicating directly with impacted consumers, so you may have already received an email, letter, or other notification regarding this matter.
Please note that BlueOx Credit Union’s systems have not been impacted by this incident.
Information for TruStage Retirement Plan Participants
If you have a retirement plan through TruStage, your retirement plan assets remain fully invested in the market and are safe.
However, while TruStage’s systems are temporarily unavailable, account changes, transactions, and other updates cannot be processed at this time. TruStage will restore these services as soon as it is able to do so safely.
TruStage Support Resources
TruStage has created several resources for credit union members and other consumers who have questions or need assistance.
Consumer Frequently Asked Questions
The TruStage Consumer FAQ page provides general information about the cybersecurity incident and answers to common questions.
This page should be considered the primary source for updates. TruStage will continue adding information and guidance as it becomes available.
Submit a Claim
Members who need to begin the claims process can use TruStage’s online claims submission page.
Protect Your Personal Information
Cybersecurity incidents may lead to an increase in fraudulent emails, text messages, and phone calls. Please be cautious of unsolicited communications requesting:
- Payments or money transfers
- Account or banking information
- Passwords or login credentials
- Social Security numbers
- Other sensitive personal information
Do not click unfamiliar links or provide information in response to an unexpected communication. Instead, visit TruStage’s official website or use the resources listed on this page.
Check Back for Updates
TruStage’s Consumer FAQ page will be updated as additional information becomes available. Members are encouraged to check the page periodically for the latest guidance.
BlueOx Credit Union will also continue sharing relevant updates as appropriate.
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