mobile app authentication frequently asked questions

Q: What Is Biometric Authentication?

A: Biometric authentication is a mobile-based technology that allows the BlueOx Mobile App to scan users’ fingerprints, listen to their voice, or view their face to log in. Once you download the BlueOx Mobile App, you can quickly and securely use your face, fingerprint, voice, or PIN as login methods.

Q: How To Set Up Biometric Authentication

A: Our biometric authentication options are easy to use. Log in to your BlueOx Mobile App and tap the profile settings in the top right corner of the app. Here, you will find five options to choose from. Follow on-screen prompts to enroll in each.

  • Voice Recognition – Record and submit a passphrase, which you will then repeat to verify your voice.
  • Fingerprint – Utilizing the established fingerprint verification feature on your mobile device, place your finger on the device’s sensor to unlock your account. This is the only option that is device-specific. You will need to set up your fingerprint on each device where you use the BlueOx Mobile App.
  • Face Recognition – Center your face within the circle and blink. The BlueOx Mobile App will then authenticate your identity.
  • PIN – Select a 4-digit PIN to log in to the BlueOx Mobile App. This is the least secure biometric method.
  • Username and Password – Traditional method for securely logging in to the Mobile App.

Q: What is Quick and Secure Authentication?

A: When Quick and Secure Authentication is enabled, your last-used authentication method will automatically be prompted the next time you log in or tap a feature that requires authentication. When this setting is disabled, you can change the authentication method each time you log in.

Q: How do I reset Quick and Secure Authentication to a different login method?

A: Follow these steps to reset Quick and Secure Authentication to your secure login method of choice:

  1. Download the latest version of the BlueOx Mobile App from the App Store or Google Play.
  2. Open the app and tap the “Sign In” link in the upper right corner; however, avoid the Quick and Secure Authentication login (move your face away from the front-facing camera, do not touch the fingerprint scanner, or tap "Cancel" on phrase recording)
  3. Select your authentication method of choice by tapping on one of the five icons (four if your phone does not have a fingerprint scanner) and log in.
  4. Now, your Quick and Secure Authentication login method should be reset to what you just logged in with and will now automatically prompt when needed.

Q: How Secure Is Biometric Authentication?

A: Biometric authentication is designed to be a more convenient, quick, and secure way for you to access your account in the BlueOx Mobile App. However, it is not necessarily a more secure way. Two-factor authentication is always the most secure way to log in. For example, a traditional password and security question are always more secure than a four-digit PIN.

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