payment protection, continued...

what to expect

Depending on the type of claim you wish to file, you may need to provide your personal information such as name, address and Social Security Number along with a brief description of why you wish to file the claim.

After, you'll be prompted to complete follow-up questions pertaining to the claim type. Next, you'll confirm the information you provided is correct on a summary page.

Once the claim has been submitted, you’ll receive an email confirming the submission along with your login information to easily check the status of your claim.

If you have questions about the submission process, please call a CUNA Mutual Group Claims Representative at (844) 707-4964.

frequently asked questions (FAQs)

What loans can I add Payment Protection on?

Payment Protection can be added during the application process or after the loan begins. It can be added to Auto, RV, Signature, Share/Certificate and Credit Builder Loans, as well as Credit Card and Revolving Line-of-Credit products.

Can I call CUNA Mutual Group to have a status update on my Claim?

Yes! Simply call a CUNA Claims Representative at (844) 707-4964.

Are there any other ways to submit a claim other than online?

Absolutely. A CUNA Mutual Group Claims Representative can assist you through the entire process by phone. Call (844) 707-4964 to get started.

If I have more than one loan with Payment Protection, do I need to file a claim for each loan?

No, CUNA Mutual Group will be able to use your data that you provide on one initial claim to determine that you have protection on another loan.

If I submit a claim, can I stop making payments to my loan?

Not right way. Continue to make all necessary payments until you are notified by CUNA Mutual Group that your claim is approved. Once approved, be sure to stop or adjust any automatic transfers, including internal transfers, ACH and external transfers.